Welcome to our technical support
To ensure that you get the best user experience with our products, we offer free technical support for all our products. We are here to help you with any problems or questions you may have, and phone support is offered on weekdays from 08.00 to 17.00, with a lunch break between 11.30 and 13.00.
If on-site support at the customer's premises or repair is required, we ask you to contact us for a quote. We would like to point out that all repairs and on-site support at the customer's location are charged, whether the warranty applies to the products or not. We always strive to provide efficient and satisfying solutions for your needs.
You can reach us by email at sales@scn.uk or by calling our switchboard number +46 (0)8-668 21 00. Please do not hesitate to contact us with your questions!
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Return Rights
We strive to always provide you with the best possible quality and service. If for any reason you would like to return an item, we want to make the process smooth and simple for you. To ensure efficient handling, we ask you to first obtain approval for the return by sending an email to claims@scn.se. Once you have been approved for a return, send the defective product to us at:
SCN UK Group Ltd
46 Hall Lane
Walsall Wood, Walsall
West Midlands
WS9 9DP, United Kingdom
The return itself is paid for by the customer, and the good is sent with a completed return notification form. You can easily obtain the form on our website, at the bottom of this page, or by contacting us. Remember that every return must have a completed return notification form and approval from us to be processed.
If the product falls under warranty, we will initially try to repair it and then send it back to you. If you would like a replacement unit, you can order it in our usual way for the fastest possible delivery. If the item turns out to have no fault, we will charge a test fee of SEK 800 (excl. VAT).
However, if the product is not covered by the warranty, it is sent to us together with the completed return notification form. Note that this is at your expense and risk. If we consider the product to be repairable, we will inform you of the cost of the repair before we start the work. If the item needs to be sent to our supplier for further assessment, any additional costs for this will be charged, whether the product can be repaired or not.